Your Credit Card Rights - Billing Errors and Disputed Charges
(According to the Fair Credit Billing Act) |
Once you have found a problem you should call your credit card issuer immediately. If you are not getting much help over the phone, you should write the issuer stating the problem along with your account number within 60 days. It is recommended you send the letter certified mail with a return receipt to make sure it is received. The issuer must acknowledge the letter in writing within 30 days of receipt. They must then conduct the investigation within 90 days. You do not need to pay the amount in dispute unless the findings of the investigation state otherwise. If they find that you owe the money, then you must be given an explanation in writing. You will then owe the amount plus any finance charges.
|
To view the Fair Credit Billing Act, click the link below.
Fair Credit Billing Act |
|
View Credit Card Applications
Click Here
|
